Banking

As the Financial Ombudsman Service prepares to mediate between disgruntled humans and polite algorithms, we examine the protocol for shouting at a spreadsheet.

Solaris announces its transformation into Europe's first AI-native bank, promising a future where the ledger is sentient and the tellers are made of code.

Axis Finance introduces an AI chaperone to ensure that the delicate art of asking for money back remains a masterclass in corporate politeness.

A look at the polite but profound confusion occurring as fintech innovation outpaces the ability of traditional institutions to find the 'on' switch.

In which we examine the recent technical enthusiasm at Lloyds Banking Group, where the traditional privacy of the bank statement was briefly replaced by a more communal, shared experience of other people's morning coffee habits.

As JPMorgan begins to mark down its software loans, the financial world is forced to confront the unsettling possibility that their most prized assets are essentially just very expensive ghosts.

Lloyds Bank, an institution traditionally associated with marble pillars and the quiet rustle of passbooks, has decided to pivot into the world of high-stakes data brokerage, proving that your weekly sourdough habit is, in fact, a valuable commodity.